Phone Cards FAQ

• How do I determine which card is right for me?
• Why must you call to verify my order?
• What are the business hours of your customer service?
• How do you keep your rates so low?
• Once I purchase a phone card, how do I use it?
• What are the acceptable payment methods?
• Why are the rates different when calling a mobile phone?
• Is my online transaction secure?
• What is the NobelCom affiliate program, and how can I join?
• How can I become a distributor of Nobel's cards?
• What is your return/exchange policy?
• When will my phone card expire?
• I lost the password to My Account. How do I retrieve it?
• I lost my access number and PIN number. How do I retrieve it?
• Can I use my prepaid card from a mobile phone?
• Does Nobel use VOIP?
• Can I use my card to call other countries than I specifically bought my card for?

• How do I determine which card is right for me?

  Nobel offers calling cards to all countries. To determine which card is right for you, select the country you will be calling from and the destination to which you will be calling. When choosing the best phone card, please be sure to examine the product details. Some cards are perfect for long conversations, while others are a better choice for shorter, more frequent phone calls. Also, note that some of our cards offer discounted rates to certain major cities within a country.

• Why must you call to verify my order?

  At NobelPhoneCards.eu, confirming your order is our way of ensuring consumer protection against credit card fraud. Our highly-trained customer service representatives inspect and verify all new orders to guarantee your online security. All fraudulent orders are reported to the appropriate authorities.

• What are the business hours of your customer service?

  NobelPhoneCards is staffed with customer and tech support 24 hours a day, 7 days a week. Customer service representatives are available to assist you at any time.

• How do you keep your rates so low?

  Nobel has its own proprietary global network, which enables us to get the lowest rates and best connection quality to anywhere in the world. Also, NobelPhoneCards' "Virtual PIN Delivery System" eliminates extra printing costs that may increase rates on physical phone cards.

• Once I purchase a phone card, how do I use it?

  Upon purchasing a phone card from Nobel, you will receive an email message providing you with a toll free access number, PIN number and a customer service number. Simply, call the toll free access number, enter your PIN and then dial the phone number of the person you are calling. Please make sure you DO NOT PRESS CALL or SEND BUTTON on your phone after you enter the destination number. This is to avoid being charged by the cellular provider for the international call.

• What are the acceptable payment methods?

  NobelPhoneCards accepts credit card payments with MasterCard and Visa credit cards.

• Why are the rates different when calling a mobile phone?

  In most countries a surcharge is applied when calling to mobile phones. This additional charge results in rate increases.

• Is my online transaction secure?

  Yes. All online transactions at NobelPhoneCards are handled with the industry standard 56-bit SSL encryption. This ensures that your credit card information is kept confidential and your order remains secure.

• What is the NobelCom affiliate program, and how can I join?

  Being part of the affiliate program at NobelCom is an excellent opportunity to start making money on your already existing website. Becoming an affiliate is easy and free. Place a graphic banner ad or a text link to NobelCom on your website and receive commissions when people purchase a NobelCom product from your link. You can also receive commissions on customers' repeat orders. This means that once a new customer purchases a phone card from your link you collect commissions whenever they buy another phone card, even if they do not use your link for future purchases. For more information about our affiliate program please go to NobelCom Affiliates Website.

• How can I become a distributor of Nobel's cards?

  TalkHome, NobelCom's wholesale division, offers distributors a way to sell TalkHome cards online or offline. Check out our product selection and learn more about TalkHome by visiting our distributor website at www.TalkHome.com

• What is your return/exchange policy?

  NobelPhoneCards will be happy to exchange any unused phone card for a different phone card of equal value.

• When will my phone card expire?

  All the calling cards currently sold on www.nobelphonecards.eu expire 1 year (365 days) after last use.

• I lost the password to My Account. How do I retrieve it?

  To retrieve your password, go to the Forgot Your Password section in My Account. Your password will be emailed to you within a few minutes.

• I lost my access number and PIN number. How do I retrieve it?

  Go to the Completed Orders section in 'My Account' and click on the order for which you lost your access number and PIN.

• Can I use my prepaid card from a mobile phone?

  Yes. You can use your calling card to call internationally from any mobile phone that is capable of calling a toll free number. Regular airtime charges will apply as per your contract with your mobile provider.

• Does Nobel use VOIP?

  Some calls utilize VOIP, but we use the technology that provides the highest quality connection for our customer. This varies from country to country.

• Can I use my card to call other countries than I specifically bought my card for?

  Yes. You can use your calling card to call other international destinations, but keep in mind that the rates differ from country to country.